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一、basic telephone vocabulary 基础电话相关词汇

  1. cell phones or mobile phones 手机
  2. smart phone 智慧型手机
  3. pay phones or public phones 公共电话
  4. landline 固定电话(通常为家用)
  5. cordless phone 无线电话(多用于室内)

 

(Getty Images)

 

#168955099 / gettyimages.com

 

二、From start to end 从电话开始至结束相关片语
 

1. Make a phone call.  打电话
例句:When you make a phone call, introduce yourself first. 

2. The phone is ringing.  电话响了

3. Pick up the telephone  接起电话
同义词:Answer the telephone / pick the phone up

4. get through to  通话
例句:If you can't get through to the person you want to talk to, you might be able to leave a message asking them to call you back.

5.
Leave a message on an answering machine or voicemail.   在电话留言机或语音信箱留言

6. Call somebody back  回电
同义词:Return the call
例句:I'll call you back tomorrow morning when I get more information.

7.
dialing the number  播打电话
例句:She is dialing the number to her grandmother.

8.
busy signal  忙线的声音
例句:I’ve been trying to call her, but I keep getting a busy signal.

9.
Put (someone) through  接通电话
例句:When talking to a receptionist, secretary or switchboard operator, they may ask you to hang on while they put you through.

10. hang on / Someone put you on hold  等待片刻(使不挂断电话)
例句:
Hang on, I'll give you some important information.

11. Hang up  挂断电话
注意:不要与hang on (= hold on )搞混了!
同义词:
put the phone down / ring off
反义词:ring up / ring somebody up (= make a phone call)

 

(Getty Images)

 

#165951435 / gettyimages.com

 

接着看看,关于打电话的日常用语有哪些吧!一起加油!

三、Common phrases 关于打电话的日常用语

Answering the phone

接电话

  • Hello? (informal)
  • Good morning/afternoon/evening, VoiceTube Enterprises, Sylvia speaking.
  • Thank you for calling VoiceTube. Sylvia speaking. How can I help you?

Asking for the caller’s name

询问来电者姓名

  • ŸWho’s calling, please?
  • Could I take your name, please?

Introducing yourself

自我介绍

  • ŸThis is Sylvia Chu speaking.
  • Hello, this is Sylvia Chu from VoiceTube.

Asking for someone

找某人

  • ŸCould I speak to Ashley, please?
  • I’d like to speak to Ashley, please.
  • Could you put me through to Ashley, please?

Explaining absence

解释缺席状况

  • ŸI’m afraid Miss. Lin isn’t in at the moment.
  • I’m sorry, she’s in a meeting at the moment.
  • I’m afraid she’s on another line at the moment.
Problems问题
  • ŸI’m sorry, I don’t understand. Could you repeat that, please?
  • I’m sorry, the line's very bad today. I can’t hear you very well. Could you speak up a little, please?
  • Would you mind spelling that for me please?
  • Could you speak a little more slowly, please?
Putting someone on hold请对方稍待片刻
  • ŸJust a moment, please.
  • Could you hold the line, please?
  • Hold the line, please.
Putting someone through (connecting someone)为对方转接
  • ŸOne moment, please. I’ll see if Mr James is available.
  • I’ll put you through.
  • I’m connecting you now.
Taking a message记下留言
  • ŸCan I take a message?
  • Would you like to leave a message?
  • Can I give him/her a message?
  • I’ll ask him/her to call you as soon as possible.
Finishing a conversation结束对话
  • ŸWell, I guess I better get going. Talk to you soon.
  • Thanks for calling. Bye for now.
  • I have to let you go now.
  • I have another call coming through. I better run.
  • I'll talk to you again soon. Bye.

 

(Getty Images)

 

#169270562 / gettyimages.com

◎最后,请记得两件事情!!

1. Immediately ask the person to speak slowly.
如果对方讲太快,请他讲慢点总是比全部都听不懂还好!

2. When taking note of a name or important information, repeat each piece of information as the person speaks.
如果要记下重要资讯或名字,重复再说一次给对方听是最保险的作法!

 

※加映场

商用英文─电话沟通技巧

 

 

讲电话
(Telephone English - Telephone English Vocabulary - Business Phone Conversations)

 

 

作者:Sylvia Chu Source : Speakspeak espressoenglish BBC Learning English 

Photo Source: shuttermeister  CC Licensed