许多常用的电话用语一点都不难,只要记住几个常用用语,就能够自信战胜全英语电话,一起来学吧!

电话响了,人在国外的你,是否会心头一惊,害怕听到对方一连串霹雳啪啦的英文而无法完美应对。小编今天要让大家认识从电话铃声响起到电话挂上的学问,让你下次能完美接招、应对如流!

同场加映:七秒第一印象决胜负!职场面试的时尚穿搭教学

一、basic telephone vocabulary 基础电话相关词汇

  1. cell phones or mobile phones 手机
  2. smart phone 智慧型手机
  3. pay phones or public phones 公共电话
  4. landline 固定电话(通常为家用)
  5. cordless phone 无线电话(多用于室内)

 

 

#168955099 / gettyimages.com

 

二、From start to end 从电话开始至结束相关片语
 

1. Make a phone call.  打电话
例句:When you make a phone call, introduce yourself first. 

2. The phone is ringing.  电话响了

3. Pick up the telephone  接起电话
同义词:Answer the telephone / pick the phone up

4. get through to  通话
例句:If you can't get through to the person you want to talk to, you might be able to leave a message asking them to call you back.

5.
Leave a message on an answering machine or voicemail.   在电话留言机或语音信箱留言

6. Call somebody back  回电
同义词:Return the call
例句:I'll call you back tomorrow morning when I get more information.

7.
dialing the number  播打电话
例句:She is dialing the number to her grandmother.

8.
busy signal  忙线的声音
例句:I’ve been trying to call her, but I keep getting a busy signal.

9.
Put (someone) through  接通电话
例句:When talking to a receptionist, secretary or switchboard operator, they may ask you to hang on while they put you through.

10. hang on / Someone put you on hold  等待片刻(使不挂断电话)
例句:
Hang on, I'll give you some important information.

11. Hang up  挂断电话
注意:不要与hang on (= hold on )搞混了!
同义词:
put the phone down / ring off
反义词:ring up / ring somebody up (= make a phone call)

 

 

#165951435 / gettyimages.com

 

接着看看,关于打电话的日常用语有哪些吧!一起加油!

 

 

三、Common phrases 关于打电话的日常用语

Answering the phone

接电话

  • Hello? (informal)
  • Good morning/afternoon/evening, VoiceTube Enterprises, Sylvia speaking.
  • Thank you for calling VoiceTube. Sylvia speaking. How can I help you?

Asking for the caller’s name

询问来电者姓名

  • ŸWho’s calling, please?
  • Could I take your name, please?

Introducing yourself

自我介绍

  • ŸThis is Sylvia Chu speaking.
  • Hello, this is Sylvia Chu from VoiceTube.

Asking for someone

找某人

  • ŸCould I speak to Ashley, please?
  • I’d like to speak to Ashley, please.
  • Could you put me through to Ashley, please?

Explaining absence

解释缺席状况

  • ŸI’m afraid Miss. Lin isn’t in at the moment.
  • I’m sorry, she’s in a meeting at the moment.
  • I’m afraid she’s on another line at the moment.
Problems问题
  • ŸI’m sorry, I don’t understand. Could you repeat that, please?
  • I’m sorry, the line's very bad today. I can’t hear you very well. Could you speak up a little, please?
  • Would you mind spelling that for me please?
  • Could you speak a little more slowly, please?
Putting someone on hold请对方稍待片刻
  • ŸJust a moment, please.
  • Could you hold the line, please?
  • Hold the line, please.
Putting someone through (connecting someone)为对方转接
  • ŸOne moment, please. I’ll see if Mr James is available.
  • I’ll put you through.
  • I’m connecting you now.
Taking a message记下留言
  • ŸCan I take a message?
  • Would you like to leave a message?
  • Can I give him/her a message?
  • I’ll ask him/her to call you as soon as possible.
Finishing a conversation结束对话
  • ŸWell, I guess I better get going. Talk to you soon.
  • Thanks for calling. Bye for now.
  • I have to let you go now.
  • I have another call coming through. I better run.
  • I'll talk to you again soon. Bye.

 

 

#169270562 / gettyimages.com

◎最后,请记得两件事情!!

1. Immediately ask the person to speak slowly.
如果对方讲太快,请他讲慢点总是比全部都听不懂还好!

2. When taking note of a name or important information, repeat each piece of information as the person speaks.
如果要记下重要资讯或名字,重复再说一次给对方听是最保险的作法!

 

※加映场

商用英文─电话沟通技巧

 

 

讲电话
(Telephone English - Telephone English Vocabulary - Business Phone Conversations)

 

 

作者:Sylvia Chu Source : Speakspeak espressoenglish BBC Learning English 

Photo Source: shuttermeister  CC Licensed